1. Introduction
Last Updated: 26 February 2026
This Privacy Policy explains how personal data is collected, used and protected when you use the Equipment Hub website, marketplace, auction platform and related services (the "Platform").
The Platform is operated by Equipment Hub Ltd, a company registered in England and Wales ("EH UK").
For the purposes of UK data protection law, Equipment Hub Ltd is the data controller of personal data processed via the Platform.
2. What Data We Collect
We may collect and process the following categories of personal data:
2.1 Information You Provide
- Name
- Company name
- Job title
- Email address
- Telephone number
- Billing details
- Account credentials
- Transaction details
- Communications with us
2.2 Automatically Collected Information
- IP address
- Device information
- Browser type
- Usage data
- Login timestamps
- Transaction logs
- Platform interaction history
2.3 Transaction & Enforcement Records
We may log:
- Bids
- Offers
- Messages
- Listing interactions
- Access to seller or buyer contact details
- Commission-related interactions
This is necessary for fraud prevention, compliance and enforcement of contractual rights.
3. How We Use Your Data
We use personal data to:
- Operate the Platform
- Facilitate auctions and marketplace transactions
- Verify identity (KYC where applicable)
- Prevent fraud and misuse
- Enforce commission rights
- Resolve disputes
- Improve and secure the Platform
- Comply with legal obligations
4. Lawful Bases for Processing
We rely on the following lawful bases under UK GDPR:
- Performance of a contract
- Legitimate interests (including fraud prevention, commission enforcement and platform security)
- Legal obligation
- Consent (where required for marketing communications)
5. Data Sharing
We may share personal data with:
- Sellers and Buyers where necessary to facilitate transactions
- Professional advisers (lawyers, accountants)
- IT and hosting providers
- Payment processors
- Law enforcement or regulators where legally required
We do not sell personal data.
6. International Transfers
Personal data may be accessed or processed outside the United Kingdom where necessary for business operations.
Where data is transferred internationally, appropriate safeguards are implemented in accordance with applicable data protection laws.
7. Data Retention
We retain personal and transactional data for as long as necessary for:
- Platform operation
- Contractual enforcement
- Legal compliance
Transaction and account records may be retained for up to 6 years to protect legitimate business interests and contractual rights.
8. Security
We implement appropriate technical and organisational measures to protect personal data from unauthorised access, loss or misuse.
9. Your Rights
Under UK GDPR, you have rights including:
- Access to your data
- Rectification
- Erasure (subject to legal retention requirements)
- Restriction of processing
- Data portability
- Objection to processing
Requests should be sent to: privacy@equipmenthub.ltd
10. Monitoring & Enforcement
We may monitor user activity, platform interactions and communications for:
- Fraud detection
- Misuse prevention
- Commission enforcement
- Compliance purposes
Such monitoring is conducted in accordance with applicable data protection laws.
11. Updates
We may update this Privacy Policy from time to time. The latest version will be published on the Platform with a revised "Last Updated" date.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Address
167-169 Great Portland Street, London, W1W 5PF - UK
Phone
+44 7460 040792
General Inquiries
info@equipmenthub.ltd
Sales Inquiries
sales@equipmenthub.ltd
Hours
Mon - Fri, 8:00 AM - 6:00 PM GMT
Email for Privacy Inquiries: privacy@equipmenthub.ltd

