KYC Verification Process
KYC (Know Your Customer) verification is required to participate in auctions and certain high-value marketplace transactions. This process helps us ensure platform security and regulatory compliance.
Why KYC is Required
- Platform security and fraud prevention
- Regulatory compliance
- Protection for all users
- Enables participation in auctions
Required Documents
You'll need to provide:
1. Government-Issued Photo ID
- Passport
- National ID card
- Driver's license
Requirements: Clear, legible, valid (not expired), showing full name and photo
2. Proof of Address
- Utility bill (electricity, water, gas)
- Bank statement
- Lease agreement
- Government-issued address document
Requirements: Dated within the last 3 months, showing your full name and address
3. Business Documents (For Company Accounts)
- Business registration certificate
- Tax registration documents
- Articles of incorporation
How to Submit Documents
- Log in to your account
- Navigate to Settings > KYC Verification
- Upload clear photos or scans of your documents
- Ensure all information is visible and legible
- Submit for review
Verification Timeline
- Typical processing: 1-3 business days
- Rush processing: Available for urgent requests (contact support)
- Delays: May occur if documents are unclear or additional information is needed
After Submission
You'll receive email notifications:
- Confirmation of document receipt
- Status updates if additional information is needed
- Final approval notification
Common Issues and Solutions
Document Rejected
- Ensure documents are clear and all text is readable
- Check that documents are not expired
- Verify that your name matches across all documents
- Ensure proof of address is recent (within 3 months)
Verification Taking Longer Than Expected
- Check your email for requests for additional information
- Ensure all required documents have been submitted
- Contact support if it's been more than 5 business days
Need Help?
If you encounter issues with KYC verification, contact our support team. We're here to help you complete the process successfully.